Drive-in policy and conditions


To ensure the health and safety of you our visitors, and our dedicated staff, you are required to READ and AGREE to the following Drive-in Policy and Conditions.


  1. This Drive-in Policy and Conditions constitute a legally binding agreement between Lighthouse Immersive Inc. (“Lighthouse”), the operators of the Immersive Van Gogh Exhibit, and you. You are responsible for reviewing this Drive-in Policy and Conditions prior to and as a condition to entering the Drive-in. By purchasing a ticket to the Van Gogh Exhibit Drive-in, you are accepting the conditions set out herein.
  1. All persons entering the 1 Yonge Street grounds and building, whether on foot or in a vehicle through the Drive-in, do so entirely at their own risk and subject to these conditions.
  1. Immersive Van Gogh Drive-in has a no refund, no exchange policy.  All ticket sales are final.
  1. Neither Lighthouse nor any of its directors, officers, employees, agents or contractors (hereinafter together referred to as “Lighthouse”) shall be responsible for or bear any liability for any loss, injury or damage however incurred, resulting from your actions, directly or indirectly, while within the 1 Yonge Street premises or while using the Drive-in.
  1. Lighthouse shall not be responsible, or bear any liability, for any damage to your vehicle or any persons or property within, or for any damage whatsoever resulting from any vehicle collision that may occur while in the Drive-in.
  1. Vehicles are required to be in good working order to enter the Drive-in. Neither the driver of the vehicle nor any passenger within the vehicle may be intoxicated or under the influence of any illegal or controlled substance. No more than six persons and currently as per City of Toronto guidelines these must be from within the same social bubble. 
  1. Lighthouse and its staff shall have the right to refuse entry to any vehicle deemed unsafe or any person who appears to be intoxicated, under the influence of an illegal or controlled substance. Furthermore, any behaviour that threatens or may be harmful to either customers or staff, or is disruptive in any way to the operation of Immersive Van Gogh Drive-in will not be tolerated, and may result in refusal to admit or removal from the premises.
  1. Please note that the use of motorbikes, scooters, bicycles, skateboards, roller blades, hover boards (list not inclusive) is prohibited within the Immersive Van Gogh Drive-in. No person is allowed to exit their vehicle at any time while within the Immersive Van Gogh Drive-in. All vehicles must be covered – soft top cars must have their roof up.
  1. Vehicles larger than 4.9m in length, 1.9m in width, and 2m in height will not be permitted to enter the Immersive Van Gogh Drive-In due to venue and building allowances. In addition, vehicles require ground clearance of 17.5cm or more for ramp access into venue.
  1. Photography and filming are allowed, taken through closed window only, for personal use only. Any use, reuse or reproduction for commercial purposes is strictly prohibited by Lighthouse, without written consent and a specific license from Lighthouse.
  1. As you go through the Drive-in, you may be filmed, taped or photographed by or on behalf of Lighthouse / Immersive Van Gogh Drive-in. Your entrance to the Drive-in serves as your permission for us to use, record, reproduce, broadcast or distribute any of the above.
  1. The Immersive Van Gogh Exhibit, even through the Drive-in, is smoke-free. Cannabis (recreational marijuana. and cannabis related products (infused liquids, foods, etc.) are prohibited on the grounds of Immersive Van Gogh.
  1. Please arrive no earlier than 30 minutes before your booked time slot to a minimum of 10 minutes prior to your booked time slot. Latecomers will not be admitted. No refunds or rescheduling will be available to latecomers. 
  1. Service animals are welcome in all public-facing areas of the exhibition. We request guests with non-traditional service animals to contact the exhibition in advance of their visit. Guests bringing a service animal without visible identification may be asked for documentation from a healthcare provider.