Frequently Asked Questions

COVID-19

Updated: August 5th, 2021

Safety is our number one priority for all guests attending Immersive Van Gogh Toronto. With over 170,000 visitors in Toronto during COVID-19 last year, and zero reported cases associated with the exhibition since opening, we’re proud to be operating an experience where it is safe to GOGH.

To ensure your safety, and based on guidance from the Public Health Agency of Canada and other government agencies, our walk-in exhibition will operate with enhanced safety measures including:

• Reduced capacity in line with state guidelines, to ensure all guests have enough space to safely enjoy the experience
• COVID-19 screening questionnaire for all staff and guests
• Touchless hand sanitization stations placed throughout the venue
• Plexiglass barriers at all payment locations
• Contactless payment is encouraged throughout the venue
• Floor markings throughout the venue to assist in six-foot social distancing limit
• Social distancing circles projected throughout the entire exhibition gallery space
• Enhanced, regular cleaning throughout the day
• Contact tracing for all staff and guests

Fabric or disposable face masks that cover both, chin and nose are required for all staff and guests. Masks are mandatory for everyone except persons who are reasonably accommodated by not wearing one in accordance with Toronto By-Law 541-2020 and arranged in advance via [email protected]Arrangements must be made with [email protected] prior to attending the exhibit! Please email [email protected] if you require additional accommodations not mentioned on this list.

We will continue to closely monitor the situation daily, and adjust our safety measures accordingly.

Thanks for your patience and understanding during these challenging times. 

As of September 22nd, we will be implementing a mandatory proof of vaccination policy for all patrons attending the Immersive Van Gogh Exhibit in the City of Toronto.

From September 22nd, all patrons will be required to present proof of vaccination to our entrance greeter in order to enter the venue and attend the exhibit.

Valid Proof

Until such time as Ontario introduces its digital proof of vaccination platform, we will be accepting proof of vaccination by means of the vaccine receipt received after the final vaccination.

This can be shown to our attendants via phone, printout, etc. This receipt indicates whether it was a first or second dose, as well as the date on which it was administered.

Patrons will also have to provide valid photo ID, to match the names on the vaccination receipt.

Exception

To accommodate patrons as we transition into full compliance, we will accept proof of a negative COVID-19 test from September 22nd to October 12th in lieu of proof of vaccination. This negative test must have been done within 72 hours of attending Immersive Van Gogh Exhibit. Nucleic acid (including polymerase chain reaction (PCR)) tests are acceptable. Take-home tests will not be accepted. After October 12th, we will only accept proof of vaccination.

Please note, full vaccination is defined as having received two doses of an approved COVID-19 vaccine, and having run a full two week course since receiving the second shot. The Johnson and Johnson vaccine only requires one shot.

Children under the age of 12 are exempt from the vaccine mandate.

Exhibit Info

September 20th – October 10th
Monday | Closed
Tuesday | Closed
Wednesday | 1 PM – 8 PM
Thursday | 1 PM – 8 PM
Friday | 11 AM – 9 PM
Saturday | 10 AM – 9 PM
Sunday | 10 AM – 7 PM

October 11th – October 17th
Monday | 11 AM – 6 PM
Tuesday | Closed
Wednesday | Closed
Thursday | 11 AM – 6 PM
Friday | 11 AM – 6 PM
Saturday | 10 AM – 8 PM
Sunday | 10 AM – 6 PM

October 18th – October 24th
Monday | Closed
Tuesday | Closed
Wednesday | Closed
Thursday | 11 AM – 4 PM
Friday | 11 AM – 5 PM
Saturday | 10 AM – 5 PM
Sunday | 10 AM – 8 PM

October 25th – October 31st
Monday | Closed
Tuesday | Closed
Wednesday | 11 AM – 4 PM
Thursday | 11 AM – 4 PM
Friday | 11 AM – 5 PM
Saturday | 10 AM – 5 PM
Sunday | 10 AM – 8 PM

October 25th – November 7th
Monday | Closed
Tuesday | Closed
Wednesday | 11 AM – 4 PM
Thursday | 11 AM – 4 PM
Friday | 11 AM – 5 PM
Saturday | 10 AM – 5 PM
Sunday | 10 AM – 8 PM

November 8th – November 14th
Monday | Closed
Tuesday | Closed
Wednesday | 11 AM – 8 PM
Thursday | 11 AM – 8 PM
Friday | 11 AM – 10 PM
Saturday | 10 AM – 10 PM
Sunday | 10 AM – 8 PM

November 15th – November 28th
Monday | Closed
Tuesday | Closed
Wednesday | 11 AM – 9 PM
Thursday | 11 AM – 5 PM
Friday | 11 AM – 5 PM
Saturday | 10 AM – 5 PM
Sunday | 10 AM – 8 PM

November 29th – December 19th
Monday | Closed
Tuesday | Closed
Wednesday | Closed
Thursday | 1 PM – 8 PM
Friday | 1 PM – 8 PM
Saturday | 11 AM – 8 PM
Sunday | 11 AM – 6 PM

December 20th – January 2nd
Monday | 11 AM – 6 PM
Tuesday | 11 AM – 6 PM
Wednesday | 11 AM – 6 PM
Thursday | 11 AM – 6 PM
Friday | 11 AM – 6 PM
Saturday | Closed
Sunday | 11 AM – 6 PM

January 3rd – January 9th
Monday | 11 AM – 6 PM
Tuesday | Closed
Wednesday | Closed
Thursday | Closed
Friday | Closed
Saturday | Closed
Sunday | Closed

The last entry is 40 minutes prior to the close time stated below. Late arrivals will not be permitted entry. Fees may apply if you need to reschedule. Hours of operations are subject to change.

Location

Immersive Van Gogh is located at:

1 Yonge Street
Toronto, ON, M5E 1W7
Canada

Parking

The exhibit does not have dedicated onsite parking, but there are a number of public parking lots nearby.

The closest lots are across the street on Queens Quay and just north of 1 Yonge on Yonge Street (pricing may vary). There is a shoulder outside the front entrance for drop-offs close to ramp access.

Transit

The closest subway station to 1 Yonge Street is Union Station (10 minute walk).

The closest streetcar stops to 1 Yonge Street are:
• Queens Quay East at Yonge Street
• Yonge Street at Queens Quay East north side
• Queens Quay West at Bay Street east side
• Queens Quay East at Freeland Street

The world premiere of the new Immersive Van Gogh Exhibit from the creators of the blockbuster exhibit seen by over 2 million visitors in Paris. Be immersed in 600,000 cubic feet of stunning projection animating the master’s oeuvre and illuminating the mind of the genius. Wander through giant projections that highlight brushstroke, detail, and colour as you have never experienced them.

Visitors will be immersed in Van Gogh’s works from his sunny landscapes and night scenes, to his portraits and still life. The installation includes his work Les Mangeurs de pommes de terre (The Potato Eaters, 1885) to La Nuit étoilée (Starry Night, 1889), Les Tournesols (Sunflowers, 1888), and La Chambre à coucher (The Bedroom, 1889).

The exhibition is custom-designed specifically for the historic space that housed the Toronto Star’s printing presses at 1 Yonge Street, transforming the industrial into the magical. Experience the organic landscapes of Van Gogh’s imagination, and ride the rollercoaster of Van Gogh’s descent into madness.

It is astonishing in scale, breathtakingly imaginative, and a completely new look at the master’s work.

The wearing of a mask is mandatory throughout the exhibit as per City of Toronto By-Law 541-2020.

• Gift shop
• Lavazza Café

For more information please visit our Things To Do page.


We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection. Strollers are permitted in the exhibition area. Children’s wagons or buggies that are pulled behind the visitor are not permitted in gallery spaces.

Backpacks and duffle bags are not permitted in the exhibit. Patrons entering with such items will be required to check their bags at coat check for $2.75.

Prohibited Items

• Backpacks and duffle bags
• Paints and aerosols
• Indelible markers
• Weapons of any type
• Outside food and beverages (including alcohol)
• Food of any type is not permitted in the gallery
• Any item deemed by exhibit security or venue management to be inappropriate
• Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
• Camping chairs

Permitted Items

• Cameras (still and video)
• Tripods
• Strollers
• Walkers, mobility scooters, and other mobility aids
• Service animals are permitted, but please be advised the the volume and visuals may be uncomfortable for animals

The exhibition reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us for more information.

 

Ticket Info

Peak

VIP – $99.99
Premium – Anytime – $59.99
Basic – Timed – $49.99
Child – $34.99

Off-Peak

VIP – $84.99
Premium – Anytime – $54.99
Basic – Timed – $39.99
Child – $29.99

Prices include all taxes and service charges.

Ticket prices are subject to change.

There are no refunds of tickets for the exhibit.

Tickets are available online and directly at the box office on the day of the exhibit (subject to availability).

VIP Tickets Include

• Priority access and admission
• Van Gogh cushion to keep
• Limited edition poster
• VIP souvenir laminate
• All Anytime perks††

Premium – Anytime Tickets Include

• Van Gogh cushion rental
• Limited edition poster
• Built-in Anytime perks

Basic – Timed Tickets Include

• Standard admission†

Child Tickets Include

• Admission ages 6 – 16
• No change of date fees
• Must be accompanied by an adult ticket
• Children age 5 and under do not require a ticket

The exhibit does have loud music and ear protection, especially for children, is advised. Earplugs are available at the gallery.

For further clarification, please read our terms and conditions.

Should cushion not be available, a gift voucher to the gift store will be offered as an alternative.

††Please see the section Anytime vs. Timed below for further details.

Anytime tickets allow a greater arrival window of two hours before up to two hours after your start time, subject to hours of operation

Please note that doors open 15 minutes prior to the first time slot and close 20 minutes into the start of the last time slot.

Hours of operation are subject to change with no notice.

Change Of Date Requests For Anytime Tickets

All change of dates must be made 24 hours prior to scheduled attendance for a fee of $8 per ticket and are subject to availability. We reserve the right not to process any late change of date requests.

To request a change of date please do so here.

Timed tickets have a strict arrival window of 20 minutes within your scheduled attendance start time.

Hours of operations are subject to change with no notice.

Change Of Date Requests For Timed Tickets

Timed Tickets may request a change of date at least 48 hours prior to scheduled attendance and for a fee of $8 per ticket.

We reserve the right not to process any late change of date requests.

To request a change of date please do so here.

This relates to pricing differences depending on date and time selected.

Peak is generally all day on Friday, Saturday, and Sunday (as well as holiday Mondays).

Off-Peak is generally all day Wednesday and Thursday.

Warning! Check before you GOGH. If you want to experience the Immersive Van Gogh Exhibit that is taking LA, Dallas, Charlotte, Minneapolis and Chicago by storm and sold out in San Francisco, ensure you are buying your tickets from VanGoghExhibit.ca or our verified partners.

Should you have purchased tickets for our exhibit from any other site other than listed below, please reach out to us for verification.

Authorized Ticket Partners To Immersive Van Gogh

• VanGoghExhibit.ca
• Universe
• Ticketmaster
• WagJag
• Travelzoo
• Groupon
• Barter Network
• Bucket Listers

Other partner sites may too have promotions and access to tickets but these should redirect you to our website VanGoghExhibit.ca for purchase.

I Bought my Tickets but…

Please complete our Change of Date Request form.

Requests must be made at least 48 hours prior to the date of attendance for Timed tickets and 24 hours prior for FLEX and VIP tickets.

Please note an $8 per ticket fee will apply for a change of date request for all tickets. If you would like to move from an Off-Peak date to a Peak date if there is a price difference that will be included on your invoice.

Last-minute change of date requests will not be honoured except in exceptional circumstances.

Subject to availability.

Upgrades are available to purchase at the venue on the day or in advance.

Please contact us at [email protected] to upgrade your tickets prior to arrival.

Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

The name on your tickets is for buyer info only and thus there is no change of name required on tickets.

Anyone who has access to the tickets can use them.

Show Info

Access 2
Those with Access 2 cards can bring a support person or caretaker into the gallery without requiring them to have a ticket. Simply show the card at entry.

Parking
There is no on-site parking but paid lots are quite close. For those who struggle with mobility, there is a shoulder for drop-offs out front with ramp access to the sidewalk and ramp access to the building is nearby.

Exhibit
The entrance, lobby and gallery are entirely wheelchair accessible. The only exception is a raised platform in the gallery that offers an overhead perspective and is only accessible by a flight of 17 stairs. This isn’t critical to the overall immersive experience and will not prevent you from making your way through the gallery.

Washrooms
There are no barriers to the gallery washrooms however the men’s washroom in the gallery does not have an accessible stall (the women’s washroom does). There are accessible stalls in both men’s and women’s exit-hallway washrooms. These can be used without having to exit the exhibit.

Sensory advisory 
This exhibition contains bright lights that may cause discomfort for people with photosensitive epilepsy. Viewer discretion is advised. Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request. If you need to leave the gallery, you are welcome to re-enter through the lobby after taking a break.

Mobility aids and Service Animals
Wheelchairs, walkers, and scooters are all permitted. We have one first-come, first-serve wheelchair on-site for those who need it, and a number of folding chairs that can be brought into the exhibit for folks who have a hard time standing for extended periods of time. Service animals are permitted in the gallery.

Masks
Fabric or disposable face masks that cover both, chin and nose are required for all staff and guests. Masks are mandatory for everyone except persons who are reasonably accommodated by not wearing one in accordance with Toronto By-Law 541-2020 and arranged in advance via [email protected]a. Arrangements must be made with [email protected] prior to attending the exhibit!

Please email [email protected] if you require additional accommodations not mentioned on this list.