Frequently Asked Questions

COVID-19

Updated: March 18, 2022

Safety is our number one priority for all guests attending Immersive Van Gogh in Toronto. Having welcomed over 200,000 patrons since Immersive ArtSpace opened in Toronto, we’re proud to be operating an experience where it is safe to go.

Per the announcement from the Ontario Government on March 9, 2022, effective March 21, 2022 masks and face coverings are no longer mandatory in our exhibit space. Physical distancing is encouraged in our public spaces, especially in lines and in restrooms.
 
To ensure your safety, and based on guidance from the Province of Ontario and City of Toronto, and other government agencies, our exhibition will operate with enhanced safety measures including:
 
– Touchless hand sanitization stations placed throughout the venue
– Contactless payment encouraged throughout the venue
– Floor markings throughout the venue to assist in the six-foot social distancing limit
– Enhanced, regular cleaning throughout the day on each floor
– Contact tracing for all staff and guests

Thanks for your patience and understanding during these challenging times. We will continue to closely monitor the situation daily, and adjust our safety measures accordingly. If you have any other questions, please contact us at [email protected]

Per the announcement from the Ontario Government on March 9, 2022, effective March 21, 2022 masks and face coverings are no longer mandatory in our exhibit space.
 
We will continue to closely monitor the situation daily, and adjust our safety measures accordingly.
 
Thanks for your patience and understanding during these challenging times.

Exhibit Info

Exhibit opens 15 minutes before the first entry time of the day and closes 15 minutes after the start time of last entry time of the day.  For entry time please see the ticketing calendar when you click BUY TICKETS

Location

Immersive Van Gogh is located at:

1 Yonge Street
Toronto, ON, M5E 1W7
Canada

Parking

The exhibit does not have dedicated onsite parking, but there are a number of public parking lots nearby.

The closest lots are across the street on Queens Quay and just north of 1 Yonge on Yonge Street (pricing may vary). There is a shoulder outside the front entrance for drop-offs close to ramp access.

Transit

The closest subway station to 1 Yonge Street is Union Station (10 minute walk).

The closest streetcar stops to 1 Yonge Street are:
• Queens Quay East at Yonge Street
• Yonge Street at Queens Quay East north side
• Queens Quay West at Bay Street east side
• Queens Quay East at Freeland Street

The world premiere of the new Immersive Van Gogh Exhibit from the creators of the blockbuster exhibit seen by over 2 million visitors in Paris. Be immersed in 600,000 cubic feet of stunning projection animating the master’s oeuvre and illuminating the mind of the genius. Wander through giant projections that highlight brushstroke, detail, and colour as you have never experienced them.

Visitors will be immersed in Van Gogh’s works from his sunny landscapes and night scenes, to his portraits and still life. The installation includes his work Les Mangeurs de pommes de terre (The Potato Eaters, 1885) to La Nuit étoilée (Starry Night, 1889), Les Tournesols (Sunflowers, 1888), and La Chambre à coucher (The Bedroom, 1889).

The exhibition is custom-designed specifically for the historic space that housed the Toronto Star’s printing presses at 1 Yonge Street, transforming the industrial into the magical. Experience the organic landscapes of Van Gogh’s imagination, and ride the rollercoaster of Van Gogh’s descent into madness.

It is astonishing in scale, breathtakingly imaginative, and a completely new look at the master’s work.

The wearing of a mask is mandatory throughout the exhibit as per City of Toronto By-Law 541-2020.

• Gift shop
• Lavazza Café

For more information please visit our Things To Do page.

We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection. 

Backpacks and duffle bags are not permitted in the exhibit. Patrons entering with such items will be required to check their bags at coat check for $2.75.

Prohibited Items

• Backpacks and duffle bags
• Paints and aerosols
• Indelible markers
• Weapons of any type
• Outside food and beverages (including alcohol)
• Food of any type is not permitted in the gallery
• Any item deemed by exhibit security or venue management to be inappropriate
• Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
• Camping chairs

Bag check is available at the venue, at $1 per item. Please note that large bags/luggage are not permitted inside the gallery, as per our terms and conditions. These items will need to be checked.

Permitted Items

• Cameras (still and video)
• Strollers, wagons, and buggies
• Walkers, mobility scooters, and other mobility aids
• Service animals are permitted, but please be advised the volume and visuals may be uncomfortable for animals

The exhibition reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us for more information.

Access 2

Those with Access 2 cards can bring a support person or caretaker into the gallery without requiring them to have a ticket. Simply show the card at entry.

Parking

There is no on-site parking but paid lots are quite close. For those who struggle with mobility, there is a shoulder for drop-offs out front with ramp access to the sidewalk and ramp access to the building is nearby.

Exhibit

The entrance, lobby and gallery are entirely wheelchair accessible. The only exception is a raised platform in the gallery that offers an overhead perspective and is only accessible by a flight of 17 stairs. This isn’t critical to the overall immersive experience and will not prevent you from making your way through the gallery.

Washrooms

There are no barriers to the gallery washrooms however the men’s washroom in the gallery does not have an accessible stall (the women’s washroom does). There are accessible stalls in both men’s and women’s exit-hallway washrooms. These can be used without having to exit the exhibit.

Sensory Advisory

This exhibition contains bright lights that may cause discomfort for people with photosensitive epilepsy. Viewer discretion is advised. Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request.

If you need to leave the gallery, you are welcome to re-enter through the lobby after taking a break.

Mobility Aids And Service Animals

Wheelchairs, walkers, and scooters are all permitted. We have one first-come, first-serve wheelchair on-site for those who need it, and a number of folding chairs that can be brought into the exhibit for folks who have a hard time standing for extended periods of time. Service animals are permitted in the gallery.

Masks

Fabric or disposable face masks that cover both, chin and nose are required for all staff and guests. Masks are mandatory for everyone except persons who are reasonably accommodated by not wearing one in accordance with Toronto By-Law 541-2020 and arranged in advance via [email protected]. Arrangements must be made with [email protected] prior to attending the exhibit!

Please email [email protected] if you require additional accommodations not mentioned on this list.

Ticket Info

Peak

VIP – $99.99
Premium – $59.99
Basic – Timed – $49.99
Child – $34.99

Off-Peak

VIP – $84.99
Premium – $54.99
Basic – Timed – $39.99
Child – $29.99

Prices include all taxes and service charges.

Ticket prices are subject to change.

There are no refunds of tickets for the exhibit.

Tickets are available online and directly at the box office on the day of the exhibit (subject to availability).

VIP Tickets Include

• Priority access and admission
• Cushion rental
• Limited edition poster
• VIP souvenir laminate

Premium Tickets Include

• Cushion rental
• Limited edition poster

Basic Tickets Include

• Standard admission

Child Tickets Include

• Admission for ages 6 – 16
• No change of date fees
• Must be accompanied by an adult ticket
• Children age 5 and under do not require a ticket

The exhibit does have loud music and ear protection, especially for children, is advised. Earplugs are available at the gallery.

For further clarification, please read our terms and conditions.

 

This relates to pricing differences depending on date and time selected.

Peak is generally all day on Friday, Saturday, and Sunday (as well as holiday Mondays).

Off-Peak is generally all day Wednesday and Thursday.

Warning! Check before you GOGH. If you want to experience the Immersive Van Gogh Exhibit that is taking LA, Dallas, Charlotte, Minneapolis and Chicago by storm and sold out in San Francisco, ensure you are buying your tickets from VanGoghExhibit.ca or our verified partners.

Should you have purchased tickets for our exhibit from any other site other than listed below, please reach out to us for verification.

Authorized Ticket Partners To Immersive Van Gogh

• VanGoghExhibit.ca
• Universe
• Ticketmaster
• WagJag
• Travelzoo
• Groupon
• Barter Network
• Bucket Listers

Other partner sites may too have promotions and access to tickets but these should redirect you to our website VanGoghExhibit.ca for purchase.

A group discount of 40% is available for groups of 10 and more. Please visit our group ticket page for pricing and availability.

For groups larger than 50 people please email us at [email protected].

I Bought my Tickets but…

Please complete our Change of Date Request form.

Requests must be made at least 48 hours prior to the date of attendance.

Please note an $8 per ticket fee will apply for a change of date request for all tickets. If you would like to move from an Off-Peak date to a Peak date if there is a price difference that will be included on your invoice.

Child tickets are exempt from the $8 per ticket fee, and must be accompanied by an adult ticket. 

Last-minute change of date requests will not be honoured except in exceptional circumstances.

Subject to availability.

Upgrades are available to purchase at the venue on the day or in advance.

Please contact us at [email protected] to upgrade your tickets prior to arrival.

Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

The name on your tickets is for buyer info only and thus there is no change of name required on tickets.

Anyone who has access to the tickets can use them.