The New Immersive Van Gogh - Apr 11
Frequently asked questions
I BOUGHT MY TICKETS BUT…
To reschedule your tickets, please visit our Change of Date Request page.
Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.
If you purchased the Flex option, you won’t be charged for your reschedule.
If you have not purchased the Flex option, a $9.99 fee plus tax will be applied per ticket to change the date or time.
Last-minute Change of Date requests will not be honoured.
In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 48 hours from your scheduled time slot.
Please contact our box office to upgrade your tickets prior to arrival.
Unfortunately, we cannot downgrade tickets, and we don’t know why you would want to!
Changes of names are not required for entry. The name on the ticket(s) in your order is that of the person who made the purchase and that information suffices for our customer records. The tickets are not checked against ID at the venue and therefore, anyone who has access to the tickets can use them.
If you have purchased tickets to The NEW Immersive Van Gogh: The Next Chapter directly through our website, but have not yet received your tickets, please use our Ticket Resend Tool.
If the Ticket Resend Tool was not able to find your order, your original order email may have a typo in it. Please contact our box office to have this rectified.
Please check your spam/junk folder before contacting the box office.
TICKET INFO
Ticket types:
VIP
Admission to the Exhibit plus Priority Access, VIP Souvenir Lanyard, Van Gogh Magnet (assorted), Van Gogh Keychain (assorted), Van Gogh Pin (assorted), Van Gogh Notebook (assorted).
PREMIUM
Admission to the Exhibit plus Van Gogh Magnet (assorted), Van Gogh Keychain (assorted), Van Gogh Pin (assorted).
BASIC
Exhibit Admission Only.
CHILD (6-16yrs)
Exhibit Admission Only. Valid for children up to & including 16 years of age.
No ticket is required for children aged 5 yrs and under.
Children must be accompanied by an adult at all times throughout the exhibit.
For all ticketholders, please arrive 15 minutes before your event start time.
Ticket prices:
Prices start at $29.99.
Please click here to visit our event calendar and view the various prices available on the day you’re interested in attending.
All tickets are subject to applicable taxes and fees. Ticket prices are subject to change. There are no refunds or exchanges. Upgrades can be done in advance or in person at the box office.
A group discount is available for groups of 6 or more. Please visit our group ticket page for pricing and availability.
For groups larger than 50 people, please contact our box office for assistance.
A 30% discount is available for seniors (aged 65+) and students (with valid student ID). This discount is only available for purchases made on-site, in person. (It cannot be applied to advance tickets purchased online.) Identification is required and the discount only applies to one ticket (not the whole order).
We also offer tickets at a reduced price during our quieter (Off Peak) hours of operation. Please check out the calendar on our website for these Off Peak dates and times.
Should you have purchased tickets for our exhibit from any site other than those listed below, please contact our box office for verification.
Authorized Ticket Partners To The NEW Immersive Van Gogh: The Next Chapter
Ticketmaster.com
Universe.com
Other partner sites may have promotions and access to tickets, but these should redirect you to our website for purchase.
EXHIBIT INFO
We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.
Backpacks and duffle bags are not permitted in the exhibit.
Backpacks, luggage, and duffle bags
Paints and aerosols
Indelible markers
Weapons of any type
Outside food and beverages (including alcohol)
Food of any type is not permitted in the gallery
Any item deemed by exhibit security or venue management to be inappropriate
Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
Camping chairs
Tripods
Walkers, mobility scooters, and other mobility aids
Strollers
Cameras (still/video)
Service animals: For non-traditional service animals please contact our box office before your visit.
Prohibited items will not be stored by venue management or on site.
The NEW Immersive Van Gogh: The Next Chapter reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact our box office for more information.
The entrance, lobby and gallery are entirely wheelchair accessible
There is no on-site parking, but paid lots are located in close proximity. Visitors using wheelchairs or with mobility issues can be dropped off in front of the building entrance. There is a ramp for access from the sidewalk to the building entrance.
For events April 11th onward, this experience includes a simulated gunshot sound effect early in the show, which may be startling or cause discomfort. It also contains bright and flashing lights that may affect people with photosensitive epilepsy, as well as loud music and sound effects that may be uncomfortable for those with sensitive hearing. Viewer discretion is advised. Earplugs are available upon request.
Wheelchairs, walkers, and scooters are all permitted.
Patrons supporting persons with disabilities receive free admission to the exhibit and do not require a ticket for entry. At no time will a patron with a disability who is accompanied by a support person be prevented from having access to their support person while on the exhibit premises.
Those with Access 2 cards can bring a support person or caretaker into the gallery without requiring them to have a ticket. Simply show the card at entry.
Service animals are permitted, but please be advised that the volume and visuals may be uncomfortable for animals.
Masks are not required for entry to the exhibit. They are optional for staff and guests in accordance with current legislation.
We encourage all patrons to follow safety recommendations such as social distancing, frequent hand washing, and staying at home if they are not feeling well.
There are grab bars installed in our male and female bathrooms. We are working with the building to see if and how we can install further features in order to make them fully accessible. If you have any further questions about these facilities please contact us and our team will be happy to assist.
The exhibit opens 15 minutes before the first entry time of the day and closes 20 minutes after the start time of the last entry time of the day. For entry times, please view our calendar.
Lighthouse ArtSpace Toronto is located at 1 Yonge Street.
The closest subway station to 1 Yonge Street is Union Station (10-minute walk).
The closest streetcar stops to 1 Yonge Street are:
The closest lots are across the street on Queens Quay and just north of 1 Yonge on Yonge Street (pricing may vary). There is a shoulder outside the front entrance for drop-offs close to ramp access.
We recommend booking convenient and affordable parking in advance through SpotHero, the nation’s leading parking reservations app.
To reserve your parking spot, visit the
Lighthouse Immersive SpotHero Parking Page and book a spot!
