TICKET SALES
All tickets are non-refundable.
The holder of a valid ticket is admitted to the exhibition on the condition that the holder agrees, and by use of the ticket does so agree in favour of the producer and the exhibition owner (Lighthouse Immersive Inc.), to the following terms and conditions. Any violation of these terms will entitle Lighthouse Immersive Inc. and its subsidiaries to, as applicable, seize or cancel the ticket, withdraw the license granted below, refuse admission and/or expel a ticket-holder, in each case without payment of any refund or other compensation.
The ticket is a personal, revocable license. Lost, stolen or destroyed tickets will not be honoured. Tickets may not be resold or offered for resale by anyone without the written permission of Lighthouse Immersive Inc. and its subsidiaries and may not be resold at a price exceeding their face value at any time.
The ticket may not be used for advertising, promotion or for any other trade purposes.
Tickets obtained from any source other than Lighthouse Immersive Inc., Universe, or their authorized agents may be lost, stolen or counterfeit tickets and may not be honoured.
The license may be withdrawn and admission refused at any time upon refunding the printed purchase price, including in the event of cancellation of the performance or exhibition.
The ticket-holder must ensure that the holder and any minors or others for whom the holder is responsible conduct themselves appropriately and in a manner which is not determined by Lighthouse Immersive Inc. or its representatives to be objectionable or disturbing to other patrons.
Children cannot enter the exhibition without adult accompaniment. Children are classified as under 16 years of age. Anyone under 16, must be accompanied at all times by an adult 21+ throughout the exhibition. Children under the age of 16, must have a valid ticket for entrance into the exhibition. Children 5 years old and younger – no ticket is required.
PROHIBITED ITEMS
The following items are restricted, may not be brought into the exhibition and may be confiscated by exhibition staff: illegal drugs, weapons of any kind, bottles, cans, or any food or beverage products purchased outside the venue. The ticket-holder consents to a reasonable examination of the holder’s person and belongings to ensure compliance with these terms.
We encourage you to leave your valuables, large bags and other personal belongings at home. For the safety of our visitors and the exhibition, all bags entering or leaving the exhibition, including purses, are subject to inspection.
Backpacks and duffle bags are not permitted into the exhibition. Patrons entering with such items will be subject to check their bag at bag check for a fee.
Additional prohibited Items
The following items are not permitted in the exhibition at any time:
The ticket-holder grants to Lighthouse Immersive Inc. and authorized agents (Starvox Exhibits, Starvox Entertainment, Show One Productions) a fully-paid, perpetual right to all photographs, video or audio recordings of the holder taken or made at the Exhibition and the right to record, use, reproduce, broadcast, sell and distribute any photographs, video or audio recordings for any purpose.
Your email address, required to complete your online order and used to send you exhibition reminders and electronic receipts, will receive ongoing special offers, priority ticket opportunities and event announcements from Lighthouse Immersive Inc. and its subsidiaries Starvox Entertainment, Starvox Exhibits and Show One Productions. You may opt-out at any time by clicking the unsubscribe link from any email received.
The ticket-holder voluntarily assumes all risk and danger of personal injury and hazards arising from or related in any way to the exhibition, whether occurring prior to, during or after the event and releases Lighthouse Immersive Inc. and its subsidiaries from all liability.
ACCESSIBILITY
The venue at 1 Yonge Street will be fully accessible. Please check back regularly for further updates if needed.
Attendants supporting persons with disabilities receive free admission to the exhibition. Persons with disabilities may request an attendant ticket by emailing ticketing@vangoghexhibit.ca or by visiting the box office on arrival at the exhibition.
Any person with a disability who is accompanied by a support person is allowed to enter the exhibition premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on the exhibition premises.
A visitor with a disability may need to use an alternate means of communication to ask for and understand information provided by Immersive Van Gogh. We will identify and offer the most effective and courteous two-way communication with a visitor with a disability.
Service animals are welcome in all public-facing areas of the exhibition. We request guests with non-traditional service animals to contact the exhibition in advance of their visit.
ALL TICKET HOLDERS
– Please arrive between 20mins prior to 20mins after the start time of your event (subject to public opening times of event).
– A fee of $8 is required to change the date/time of your tickets. If you have Basic or Premium/VIP tickets and would like to reschedule, please complete our Change of Date Request Form. CLICK HERE to open the form in a new tab.
– Requests must be made at least 48 hours prior
– To request a change of date go to https://vangoghexhibit.ca/reschedule/
Email:
You will be automatically enrolled in our email lists by purchasing a ticket or signing up on our website(s). Your email address are required to complete your online order. Your email address will be used to send you an electronic receipt as well as show reminders. Additionally, should you wish to no longer receive ongoing special offers, priority ticket opportunities and event announcements from Lighthouse Immersive Inc you may opt-out at any time by clicking the unsubscribe link from any emails received, emailing info@lighthouseimmersive.com or by calling our office at +1 844-307-4644.
SMS:
By signing up on lighthouseartspace.com or selecting the SMS opt in checkbox located at checkout you confirm that you would like to join Lighthouse Interactive SMS mailing list: By opting in you agree to the Terms and conditions listed here. You also confirm that Lighthouse Immersive Inc is authorized to add the telephone number(s) above and give your written consent to receive SMS message from Lighthouse Interactive. Message frequency may vary. Msg & Data Rates May Apply. To opt out txt STOP. *Information collected via SMS opt-in will not be sold, rented or shared.
How to get to the Drive In Preview entrance on Freeland Street
From Yonge Street
Head south on Yonge Street to Queens Quay
Turn left (east) on Queen Quay
Turn left (north) on Freeland Street
The Entrance to the Drive In Preview is the second loading dock doors on your left hand side
Follow the directions of the Immersive Van Gogh Staff
From Jarvis Street
Drive south on Jarvis Street/Lower Jarvis Street to Queens Quay East
Turn right (or west) on Queens Quay East.
Turn right (or north) on Freeland Street.
The Entrance to the Drive In Preview is the second loading dock doors on your left hand side
Follow the directions of the Immersive Van Gogh Staff
From Bay Street
Drive south on Bay Street to Harbour Street/Lakeshore Blvd East
Turn left (east) on Harbour St (which turns into Lakeshore Blvd East)
Turn right (south) on Freeland Street
Drive south on Freeland till you see the first loading dock doors on your left hand side
Follow the directions of the Immersive Van Gogh Staff
